FAQ


DO YOU ACCEPT CUSTOM DIGITAL FILE ORDERS?

We currently do not accept personalization or customization requests, however we do take suggestions! You can leave your suggestion here: https://liliumpixelsvg.com/pages/contact-us.

If you are looking for an exclusive design for you to sell, don’t hesitate to message me so we can talk about it.

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ARE THESE FILES FOR COMMERCIAL USE?

Yes! These files are for LIMITED COMMERCIAL USE. The terms are outlined on each listing, however you can view it here as well: https://liliumpixelsvg.com/pages/licensing-terms

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THERE IS NO SVG IN THE FILE.

Your download will come as a ZIP file, which you have to unzip to access the SVG and other files. Most computers can unzip automatically, however you can unzip it by right clicking it and clicking the 'extract' option. Alternatively, you can download an unzipping program to unzip the file. 

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DO YOU HAVE ANY COUPON CODES AVAILABLE?

Current coupon codes will be visible on the top bar of the homepage. You can also avail of our 20% off orders $20 or more when you sign up for our newsletter: http://eepurl.com/c6D-xz

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WHAT FONTS DID YOU USE?

Almost all of our designs are handlettered and as such we do not use fonts in our designs.

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ARE YOU SELLING FONTS?

Thank you for your interest! However at the time of this writing, we have not created any fonts to sell. Please follow our social pages (and sign up for our newsletter) for updates on our current products.

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I ACCIDENTALLY PURCHASED THE SAME DESIGN. CAN I GET A REFUND?

While we do not offer refunds due to the electronic nature of this file, we can definitely send you another design of your choosing at the same price. Contact us for more details!

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HOW CAN I CONTACT YOU?

You can message us on Etsy, message us on Instagram or message us on Facebook. Please allow 24-72 hours for a reply.